We accept the following cards online or you can check out using PayPal or Amazon:

AMEX, Diners and Discover cards.

Sadly, we’re not able to accept Visa Electron, Solo or Laser.

You can redeem a discount when you’re in the Shopping Bag by entering your promotional code (or ‘Quote Ref’) in the box provided. You can only use one promotional code per order.

Voucher codes are set to expire after a certain time, so it might be that you’re using an outdated code. Most of our vouchers are for a single use and are case sensitive. They also cannot be used during Sale Periods, and you can’t use more than one on a single order.

This is simple to fix – as long as the code was valid at the time of ordering, all you need to do is wait until you receive the parcel, then email us with the code and your order number. We’ll then refund the amount back to you.

We can’t add to orders, but if you call the crew on 1-800 585 0178 within a few hours of your original order, they’ll put through another one without the postage charge for you. Please note that they will need your card details.

Unfortunately, we’re not able to split a single order. A quick fix for this is to give the crew a call on 1-800 585 0178 – they can place a new order for you without charging extra delivery.

Unfortunately our website does not currently allow you to change or cancel anything yourself – give us a call as soon as you can on 1-800 585 0178 and we’ll do our best to help you. You are advised not to email your request, as we only have a limited amount of time to alter orders and we may not reach your request in time this way.

If you paid for your order by credit or debit card then we won’t take any money from you until it has been dispatched from our warehouse. Payments made through PayPal are usually taken from your account instantly.

If there’s something on the website you really love but the stock isn’t due for a few more weeks, you can pre-order it before it arrives in our warehouse. Once you’ve selected a color and size, you’ll see the expected delivery date displayed above the “add to bag” button. You may find that an item is on Backorder, which means that the product has been delayed. If this is the case, you’ll see the message “Order now, available from dd/mm/yyy”.

We’re always more than happy to place orders over the phone for you – just call the crew on 1-800 585 0178. We’ll be in the office between (UK – GMT):

8.30 to 6.00 Monday to Friday

9.00 to 5.00 Saturday

10.00 to 4.00 Bank Holidays

(US – EST)

Monday to Friday: 3:30am – 1pm

Saturday: 4am – 12pm

UK Bank Holidays: 5am – 11am

Please note that from time to time we may close the lines for training purposes and during the first day of the online End of Season sale.

Goods are not allocated to you until order confirmation is sent to you – adding items to your shopping basket does not reserve them.

Your Security Code is just a little extra security for online and phone transactions. This number can be located on the signature strip on the back on your card – we only require the last 3 digits of this number.

We will not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly so they can rectify this for you. Please be advised that the authorised amount will show on your account for around 7 working days, regardless of a successful transaction being made. This amount has not been debited, it has only been ring-fenced from your available balance.

This means that the details you’ve given us do not match the details your bank has for you – please ensure your billing address matches your statement address exactly. Rather than attempt multiple transactions online, it’s best to give our Customer Service Centre a call on 1-800 585 0178, who will be happy to place your order over the phone.

Additional checks are run on all orders with certain criteria, for your safety as well as ours. The call to complete this check will be very brief and we will never ask for your full card details. Please be aware that if your order has been flagged for a security check and you do not contact us within 4 days your order will be cancelled.

Once your order’s gone through, you should receive an email with an order number. If you don’t receive an email, just double check that you’ve spelt your email address correctly. If you’ve checked and you’re still unsure, give our Customer Service Centre a call on 1-800 585 0178

As we ship from Fat Base here in the UK, you wouldn’t pay Customs and Import inside the European Union. However, outside the Union, charges may apply when the goods reach their destination. We don’t have any control over the amounts charged. Please note that if your order is over a certain weight, we may have to split the delivery into more than one parcel resulting in more than one charge – unfortunately this is beyond our control.